When you’re building a successful telesales business, it is crucial to develop a telephone call script. There are a few tips you can use to adjust your call script, making the odds of a successful sale in your favour.
Having a sales script in place in your telesales business can help you be more effective when making sales. A sales script keeps your conversations organised, and makes sure you hit all of your key points. In this way, you can stay focused on what matters most, making that sale. Keep everything organised and well though tout in advance so you can be more confident and persuasive on your calls. If you want more pointers, thenyou may even want to consider training for your telesales team or for yourself.
Here are some tips you can use to make sure you call script lands you some sales.
- Introduce yourself and ask if they can talk – Don’t forget your manners and always be polite . Always give them your name, and why you are calling them. If they can’t talk, try to reschedule with them with no rush or pressure.
- Figure out your hook – Grab that person’s attention straightaway. Look at what the customers need and want to make those sales. Make sure you can explain in less than 15 seconds what value you can offer to your customers, and why they need to buy into your business.
- Accept any rejection – Some customers will always be uninterested, even with a killer hook. Every rejection brings you closer to a yes, so look for a way to best deal with it.
- Offer different times –When you arrange a call back or appointment, give them a range of times they can choose from. Going the extra mile for your customers keeps them loyal and generates repeat custom.
- Confirm their details – Once you’ve made that sale, you need to confirm all of the details. Do it as soon as possible to avoid any disappointment on the customer side. You don’t want to do all of the hard work, then find out you have the wrong information to contact your customer.
